Returns and refunds

Our fruit is food, so we can't take a pack back if you change your mind. But if something is wrong with your order, we put it right.

If something is wrong with your order

We replace the pack or refund you if:

• a pack arrives damaged (torn, pierced or open);
• a pack isn't the one you ordered;
• a pack is missing from your order.

How to tell us

1. Message us on WhatsApp at +237 671 820 032 within 4 days of delivery.
2. Send photos and videos of the packs that show the problem.
3. Give your order number (it starts with FD-), or the name and phone number you ordered with.

Replacement or refund

We agree with you on WhatsApp whether we replace the pack or refund it:

• Replacement: we deliver a new pack to you, and we pay for the delivery.
• Refund: we send you the price of the packs concerned by MTN Mobile Money (MoMo), within 2 days of seeing your photos and videos.

What we can't take back

• Opened packs: it's food, so for hygiene reasons we can't take them back.
• Packs you no longer want, or ordered by mistake.
• Problems reported more than 4 days after delivery.

Cancelling an order

Once you've paid, your order can't be cancelled. So before paying, check the packs, the quantities and the delivery address we confirm with you on WhatsApp.

Questions

Message us on WhatsApp or call us at +237 671 820 032.